Easily Upgrade
A few weeks ago we advised you that Easily will be embarking on a significant upgrade programme. In early 2018, we will begin upgrading our customer accounts. This upgrade is to provide you with an enhanced experience, so you can benefit from improved services and products.
How does this affect you?
Communication: When we are ready to upgrade your account, we will email you with the specific date of your upgrade nearer the time.
Login: The first time you are prompted to access our new portal, as a security measure, you will be asked to change your password from your current one.
Payment:You will now be able to enjoy new payment options such as being able to save your credit/debit card details to enable automatic domain and service renewals if you wish. We will also be offering a paypal payment option too. Please note however, for enhanced security, we will no longer be able to take payment details over the phone via our support agent.
Customer Support: We will be offering 24/7 support (email and phone) via a new contact phone number and support email address, to be advised to you during the upgrade.
Your Contact Details: To prepare for this upgrade, please make sure your account contact details are up to date. We will use these contact details to communicate notifications and account information.
Some key facts about the upgrade:
1. The ownership of your domain name(s)/products is unaffected and you retain full access to your services at all times.
2. You still have access to our experienced customer support team, now 24/7.
3. We will continue to send you renewal reminders for your domain(s) and email/hosting service(s).
If you have any other questions, please do not hesitate to contact us, support@easily.co.uk.
Kind Regards,
Easily Support
support@easily.co.uk
