Customer testimonials"A great asset to your support team"
"Can I just say how happy I was with my service yesterday! Vicky was the person who resolved my issue and she was very helpful, knowledgeable and eloquent - a great asset to your support team, Thank you again Vicky!
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James Leighton, 16th February 2012, The KMF Group
"The service he provided exceeded my expectations"
"Your technician - Dean - provided me with two sessions of expert help today in setting up my email account on my recently purchased Samsung Galaxy S2 phone. He spent a great deal of time and trouble on the Android system this phone uses despite the fact that it is not commonplace with Easily and was courteous and patient throughout much trial and error, until he eventually achieved success. The service he provided exceeded my expectations, and I would like this placed on record with your organisation whose standards and status are greatly enhanced by Dean's time and brilliant efforts on my behalf."
Harry, Cheshire, 28th November 2011
"You speak to real people""Best tech support ever, you speak to real people, they explain things clearly and fix it for you, thanks Paul, Martin & Vicki."
Alexandra Abraham, 10th November 2011, Alexandra Abraham | Painter"I have already recommended your company today to another small business"
"I just wanted to drop a quick note of thanks for the support I had from your team yesterday.
I was trying to configure a new website using your web creator package and was struggling with importing my logo. I spoke to Vicky and I explained that I was not technically minded and she was superb in the way that she helped me. Not only was she patient, but she spoke to me in layman’s terms and did not make me feel technically inept, though I am sure I am! As a professional trainer who often trains on Customer Service skills, I wanted Vicky to be thanked for the way she exceeded my expectations and went that extra mile in helping me, not only with the logo but with the general design of the site. I have already recommended your company today to another small business based on this experience and I will not hesitate to do so again.
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Julie Honour-Jones, 10th November 2011, Interview Skills 4 Life
"Constantly supported us" "I would like to recommend Mr Dean Brown with regards to a query we have had since the purchase of our advance email account package. Throughout this period I have spoken with Mr Dean Brown who has constantly supported us throughout this period. He has spent, what appears to be hours from our end, trying to resolve the problem. When this was not possible, he then went back to the engineers, more than 2/3 times and reported the problems that he realised was not from our end ie. the firework blocker, my in competence and so forth. He did not leave us until he finally resolved the issue.
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Dawn Oliver, 10th November 2011, Employment Advocacy Services Ltd
"A huge thanks""A huge thanks to all the Easily Support team who have been so helpful over the last few days. It is greatly appreciated."
James"Professional, courteous and very friendly""Thank you so much .. very kind .. with all your time and help in assisting me.
I found you to be professional, courteous and very friendly and helpful.
A real credit to your team at easliy.co.uk"
Mustafa"worked out exactly what was wrong and how I could fix it""[...]he took the time to properly investigate what my problem was, ran through the whole sales process on my site to test it, and worked out exactly what was wrong and how I could fix it."
Mary"I certainly will recommend Easily""I certainly will recommend Easily
to my friends and anyone else if they require a web site provider I am most
impressed with your support teams efforts."
Peter"Your service over a number of years has been faultless.""Your service over a number of years has been faultless. Your charges are very reasonable and value for money."
Richard"Keep up the good work!""I have been (and remain) very happy with the service I receive from Easily. Keep up the good work!"
Tim"One of the reasons I’ve stayed with Easily""Support levels like this are one of the reasons I’ve stayed with Easily."
Justin"I got a very basic site in place in an hour""[...]You guys answer the phone and were very helpful. I got a very basic site in place in an hour, cheers."
Alex"Fantastic customer support""I did as instructed and all is well with the world!
Thanks for your speedy and sound advise.
Fantastic customer support"
Fiona"I'm sure staying with you...""Thanks for that, its just what I wanted, and quick as well. Great support. Quote me on that if you want! A very happy Easiily customer, I'm sure staying with you..."
David"Very patient, helpful and new exactly what needed to be done""[...]Very patient, helpful and new exactly what needed to be done.
Praise is due! I have to say, he is a great advert for your business and I will have no hesitation in using and recommending your company whenever possible."
Spencer"The service at Easily is excellent""The service at Easily is excellent - it's much appreciated for a technically shy person like me!"
Sharon"quickly and efficiently, with no fuss""I have used you since 2000 to support my various businesses, and can find no fault with your service. Once again, needing to change accounts for my mail, I found I had an error. I called the support number and you sorted me out very quickly and efficiently, with no fuss."
Don"I would happily recommend to friends and business""Helpdesks and call centres usually make me weep with frustration, but in the case of Easily, I would happily recommend to friends and business contacts that it is a uniquely helpful and friendly company to deal with."
Johanna"...providing such a stable infrastructure""I take this opportunity to thank Easily for providing such a stable infrastructure upon which I can host my site and I look forward to my continued relationship with you."
Dave"... never come across the professionalism that the Easily HelpDesk provides""I've worked in I.T. for twenty years and have never come across the professionalism that the Easily HelpDesk provides, ever; even my company's HelpDesk. Hats off to you guys and have a great Christmas. You are the template the other companies should aspire to."
Simon"Easily should pat itself on the back…""The website’s bringing in loads of business by the way – seem to be getting one client every two days now, which ain’t bad considering I’ve spent hardly any money. Easily should pat itself on the back…"
Chris"I have recommended you to several of my friends""Just so you know, I have recommended you to several of my friends and colleagues over the years I have been with you for your ease of use and good value - so keep up the good work."
Mike"Easily help desk continue to impress me""Hi there, I had a bit of a problem getting my mac to collect my mail
from my website and spent till 1 a.m. trying to fathom it out! The
information and support you have provided has been excellent and I
just thought I would let you know what my web designer had to say
about you - this is the first time he has come across Easily and as
you will read....is most impressed!
"Your email client - I had downloaded help from Apple, via Easily's
website saying how to set it up and would have sent the links to
follow in next mail, had you not been successful. I'm very glad you
have done it this way.
Easily help desk continue to impress me - unsolicited advice is a real
touchstone, demonstrating a thinking brain behind their reply. Sadly,
in my experience very few helpdesks seem to be staffed by people with
brains - just scripts which they parrot."
Keep up the great work! All the best"
Mary"have been a user of Easily for many years and have never had a single Problem!""First of all I wish to complement your whole company on its outstanding service and quality. I have been a user of Easily for many years and have never had a single Problem! I feel assured that your service will continue to be reliable well into the future."
Kalle
