The Consumer Rights Directive is a European Directive that the member states need to implement into their national laws. In the UK as well as in most other member States the new regulations enter into force on 13th June 2014. They contain a number of regulations for online trading that are intended, above all, to strengthen the rights of consumers when shopping online.
Furthermore, the directive aims to bring into line the laws of the EU member states. For example, regulations apply to the right to cancel and the seller’s duty to inform. If you do not comply with the new regulations in your EasilyShop after 13th June, you are liable for this and run the risk of facing legal consequences. It is therefore very important that you inform yourself and your customers about the new legal stipulations and implement them in your EasilyShop.
Where can I find detailed information about the Consumer Rights Directive?
Our partner Trusted Shops has published a white paper answering questions concerning the new law. You can download the white paper on the Trusted Shops website free of charge.
Which are some of the areas which are covered by the new law?
The law includes for instance the following new aspects:
•If a customer wishes to use their right to cancel, they must inform you of this fact within 14 days.
•There may be different cancellation instructions for different types of goods. For example, the cancellation instructions for goods sent by parcel service are different from those for downloadable products.
•A right to cancel is no longer granted for the consumer for several product groups. These include certain wines, for example.
•In the future, sellers can pass the return costs arising in the event of a cancellation on to the consumer, regardless of the price of the goods.
•In the event of a cancellation the delivery cost needs to be refunded. This however, does not apply to any express delivery cost that the consumer expressly chose. You will have to refund only the delivery cost up to the amount of the standard delivery costs offered in your EasilyShop.
Will there be any changes to my EasilyShop?
There will be a number of changes in the administration area of your EasilyShop before the law enters into force. For example, you will be able to offer your customers various cancellation instructions. In all countries of the EU, the text of the order button now makes it clear that the customer is entering into a contract with a payment obligation. All changes were compiled by us in cooperation with Trusted Shops.
Note: While this article contains initial legal information, it makes no claim to completeness or accuracy. It may not under any circumstances replace legal advice in individual cases.
A few weeks ago we advised you that Easily will be embarking on a significant upgrade programme. In early 2018, we will begin upgrading our customer accounts. This upgrade is to provide you with an enhanced experience, so you can benefit from improved services and products.
How does this affect you? Communication: When we are ready to upgrade your account, we will email you with the specific date of your upgrade nearer the time. Login: The first time you are prompted to access our new portal, as a security measure, you will be asked to change your password from your current one. Payment:You will now be able to enjoy new payment options such as being able to save your credit/debit card details to enable automatic domain and service renewals if you wish. We will also be offering a paypal payment option too. Please note however, for enhanced security, we will no longer be able to take payment details over the phone via our support agent. Customer Support: We will be offering 24/7 support (email and phone) via a new contact phone number and support email address, to be advised to you during the upgrade. Your Contact Details: To prepare for this upgrade, please make sure your account contact details are up to date. We will use these contact details to communicate notifications and account information.
Some key facts about the upgrade:
1. The ownership of your domain name(s)/products is unaffected and you retain full access to your services at all times.
2. You still have access to our experienced customer support team, now 24/7.
3. We will continue to send you renewal reminders for your domain(s) and email/hosting service(s).
If you have any other questions, please do not hesitate to contact us, email@example.com.
Your account has now been upgraded to our new Easily (http://portal.easily.uk) website, please login here to manage your domains and services