We are currently experiencing a high call volume at Easily, we apologise for the inconvenience this may cause.
For customers who have been upgraded to our new portal and need to contact Customer Support, please email: firstname.lastname@example.org or call: 0800 072 6118.
A few weeks ago we advised you that Easily will be embarking on a significant upgrade programme. In early 2018, we will begin upgrading our customer accounts. This upgrade is to provide you with an enhanced experience, so you can benefit from improved services and products.
We have been using your account e-mail address to keep you up to date. Once upgraded, you will be sent a welcome e-mail from Easily.uk. You will no longer be able to login to Easily.co.uk and will be diverted to our new portal to login.
How does the upgrade affect you?
Communication: When we are ready to upgrade your account, we will email you with the specific date of your upgrade nearer the time.
Login: The first time you are prompted to access our new portal, as a security measure, you will be asked to change your password from your current one.
Payment: You will now be able to enjoy new payment options such as being able to save your credit/debit card details to enable automatic domain and service renewals if you wish. We will also be offering a paypal payment option too.
Please note however, for enhanced security, we will no longer be able to take payment details over the phone via our support agent.
Customer Support: We will be offering 24/7 support (email and phone) via a new contact phone number and support email address, to be advised to you during the upgrade.
Your Contact Details: To prepare for this upgrade, please make sure your account contact details are up to date. We will use these contact details to communicate notifications and account information.
If you do need to make changes to your account details, they can be updated via your 'My Account' area. If you are satisfied that they are ok, there is nothing further you need to do.
You will soon receive an email update from us, informing you on the exact timing of the upgrade. You will experience a new more intuitive look and feel to the Easily website itself and any products you may have.
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