.UK Domain Name Policy

.UK domain name WHOIS Data Quality Verification Policy

All .uk domains (apart from .gov.uk and .ac.uk) will have their WHOIS details checked periodically checked and verified directly by the domain registry Nominet under their "Data Quality Policy" against their own verification systems. Where WHOIS data is found to be inaccurate OR incomplete, Nominet will contact Easily Limited as the Accredited Channel Registrar. It is then Easily’s responsibility to ensure that the issue is resolved by liaising directly with the domain Registrant. When Easily is notified of such an issue by Nominet, Easily will contact the Registrant via the following methods:

Email (using main contact email address on clients' account)

Phone (using registered contact number on clients' account)

Letter (sent to main registered address held on clients' account)

Where the issue relates to an address verification query then Easily shall require the existing Registrant to provide corrected data which we shall validate against Easily’s own verification systems. If Easily is unable to do this then Easily would require documentary evidence from the Registrant that the address data is correct by requesting proof of address through providing a copy of a utility bill, credit card/bank statement, invoice, passport, driving licence or similar document. Once Easily has verified the information that has been sent, Easily shall make the required changes within 3 working days and then inform Nominet.

Where the issue relates to a registrant name/type verification query then Easily shall require the existing Registrant to send through a signed request or where the Registrant is an organisation,  should be signed by an Officer or Director of the organisation on the organisations letterhead paper, confirming on the correct Registrant details that should be set and supplying documentary evidence that the amended Registrant name is correct (i.e. proof of payment for the original domain registration/renewal or proof that the domain is used by the person/organisation via an associated website that uses the domain). Once Easily has verified the information that has been sent, Easily shall make the required changes within 3 working days and then inform Nominet.

If Easily is unable to make contact with a Registrant by any of the above contact methods within 30 days of the first request being sent OR Easily is unable to verify the data that has been returned to Easily by the Registrant as per above requirements then under Nominet's Data Quality Policy, Easily will suspend the domain name(s) which will mean any associated website/email will no longer function, until such time that Easily has received a response and can successfully verify the data that has been sent. Any domain names that are in suspension cannot be renewed.

Nominet’s Data Quality Verification Policy can be viewed at following link: resource page here

 

Renewal Reminders 

Prior to the expiration of a .UK domain registration we will notify the registered name holder by email that the domain registration is scheduled to expire. These notices will be sent in English and will be sent at the following times:

First Notice – approximately 60 days prior to expiry

Second Notice – approximately 30 days prior to expiry

Third Notice - approximately 26 days prior to expiry

Fourth Notice – approximately 14 days prior to expiry

Fifth Notice – approximately 4 days prior to expiry

Sixth Notice -- approximately 1 days prior to expiry

Final Notice – approximately 5 days after expiry if no renewal instructions have been received