Easily - / i:.ZI.li / adverb 1 without difficulty 2 without doubt 3 very probably

Who Are We?

Easily.co.uk are today one of the UK’s largest domain name and web hosting companies and part of London-listed GroupNBT plc. They were actually formed on the 20th September 1999 as Easywebnames.com.  The company behind them, WebConsultancy had been providing web design for two years previously and were managed by Steve Procter.  Together with a group of Linux developers, the idea of a low cost domain name company grew during 1999.  With domain names costing up to £100 at the time, WebConsultancy developed a business model to offer .co.uk domains for under £10 – a move that had not been seen in the UK domain name market before.

Today, Easily still offers domain names below £10 and are seen as the “pioneers” of this low cost model. Beyond domain names, Easily also offers web hosting and web services to help anyone start their online web-presence; our Easily Website Creator, a low cost website solution for the non-technical, make creating a website fun and easy; the EasilyShop, provides a simple, yet professional, interface for any business to launch E-Commerce.

Our Mission

Easily aims to provide UK businesses and consumers with reliable services at affordable prices, backed by first-class customer support. We now provide services to over 100,000 customers in 150 countries around the world. However, despite the great success we have achieved over the past decade, we have not lost sight of our mission: to provide low cost, easy to use services whilst offering high levels of professional support, from our UK-based support centre, to all of our customers. We value the importance of our customers’ feedback and encourage you to get in touch over any matter.

Why Choose Easily?

Because it is all about the Customer Experience

• Human experience - Our customer service staff are trained and based in-house, in our London office — we do not outsource such an important element of our service, and never will. Our team is knowledgeable and experienced in helping people set up their first website, as well as being able to diagnose issues relating to domain names and setting up email accounts. Our in-house training programme delivers relevant training to them in the latest technologies, meaning no question is too much for them. You can speak to them on 0800 072 3636 between 9am and 5:30pm weekdays or email them 24 hours a day at support@easily.co.uk.
  
  
• Customer relationship - One of the reasons we're still around is because we aim to keep our customers happy. Read what some of them have to say about us. We continue to listen and learn from our customers, and this means we can focus on what is most important to them — delivering low-cost solutions with high levels of support. We regularly engage our customers on issues regarding our services and publish our EasilyBlog with updates and customer stories. Our customers like to pick up useful tips, find out more about the Easily community and generally interact with us thanks to the Easily Blog and our Twitter profile!
  
  
• Great value for money - We know that there are some low, low prices out there in cyberspace, when it comes to domain names and hosting. We try to stand out by offering great value in our products, an uncomplicated website experience and terrific customer support. We aim to make life as simple for our customers as we can. No jargon, no complicated technologies, just plain simple products with instructions in plain English.
  
  
  

Because of the Easily 30-Day Promise

At Easily, we are so confident that you will find our products and services to be of the highest quality, reliability and fit for your purpose. If however we fail to live up to your expectations then we will be happy to refund the cost of your purchase at any time within the first 30 days from the purchase date. The Easily 30-Day Promise applies to new purchases of all of our shared hosting (including Easily Website Creator and EasilyShop) and email products.*

The money-back guarantee excludes upgrades and renewals and does not apply to certain offers and promotions including, but not limited to, packages and bundles that Easily may offer from time to time.

* Unfortunately we are unable to offer any refunds on domain name registrations or on those products and services that we offer in partnership, which are Search Engine Submission and AVG Internet Security. We are also unable to refund any unused data transfer. We will also not refund any product that has been used for illegal or unethical purposes.

Because security is our number one priority

We know that the web can be a dangerous place so Easily give you piece of mind by continuously scanning our customers websites and servers to check for any malware and malicious activity that they may not be aware of. We also take your Data Protection seriously, only keeping the bare minimum of information on our systems and not storing any credit card details. We are also a member of the ISIS Safe Shopping programme meaning that our secure payment pages are checked on a continuous basis for any security issues.

Careers @ Easily

Easily.co.uk is always looking for talented people who have a passion for customer experience. For our current vacancies please refer to the GroupNBT website.

Feedback and Complaints Procedure

We believe in providing excellent products and services backed up by first class support. However, we do realise that sometimes things go wrong. We will endeavour to put things right first time as quickly as we can. If you need to contact us to raise an issue, a complaint or give us some feedback then in the first instance contact us at feedback@easily.co.uk , or write to us at the address below. We will acknowledge all correspondence within 8 working hours and aim to get a full answer to you within two working days.

Registered Office Easily is part of GroupNBT plc, one of the biggest Domain Name companies in the United Kingdom. Our head office is located in London, and we have regional offices in Copenhagen, Oslo, Munich, Zurich, Nice, New York and Cambridge. For more details please visit the GroupNBT website. Easily Limited Third Floor, Prospero House 241 Borough High Street London SE1 1GA United Kingdom Company registration number: 03900580 (England) VAT registration number: 739 6338 93 (UK)